RETURNS

Items purchased through chainmyphone.com

  •       We guarantee all merchandise purchased through chainmyphone.com.
  •       All sales are final for the ChainMyPhone® products.
  •       If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for a refund at the following conditions.

o   Returns will be accepted only if product bought is sent back in its original package sealed and not open.

o   No refund can be done after 30 days of purchase.

Please contact us at support@chainmyphone.com.

To return an item purchased through chainmyphone.com

  •       Pack the item in the original packaging and shipping box.
  •       Print a label the package with the following address and ship via carrier of your choice:

Postfach 2750
36243 Niederaula
GERMANY

Send your order number and tracking number to support@chainmyphone.com

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@chainmyphone.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@chainmyphone.com and send your item to:

Postfach 2750 
36243 Niederaula
GERMANY

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

Postfach 2750
36243 Niederaula
GERMANY

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 75 €, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

may 2 2106